Refund Policy

Refund Policy

Overview

All courses offered by Tradesman Association of BC are delivered in a digital format through our online learning platform. Because digital course materials, videos, and resources become immediately accessible upon purchase, refunds are limited and subject to the terms outlined below.

By purchasing a course through our website, you acknowledge and agree to this refund policy.

Digital Products

All courses, course materials, downloadable resources, and certificates are considered digital products. Once access to the course has been granted, the product is deemed delivered.

For this reason, returns are not applicable to digital course purchases.

Refund Eligibility

Refund requests may be considered under the following limited circumstances:

  • The course was purchased in error and no course content has been accessed or completed.
  • A duplicate payment was made for the same course.
  • There is a technical issue preventing access to the course that cannot be resolved by our support team.

To be eligible for a refund, the request must be submitted within 7 days of purchase.

Refunds will not be issued if:

  • Course content has been accessed, viewed, or downloaded.
  • The course has been partially or fully completed.
  • A certificate has been issued.
  • The refund request is made more than 7 days after purchase.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after accessing course materials
  • Failure to complete the course
  • Dissatisfaction with course content after access has been granted
  • Failure to meet certification requirements
  • Incorrect purchase of a course or bundle

We encourage all participants to review course descriptions and requirements carefully before purchasing.

Refund Request Process

To request a refund, please contact us by email with the following information:

  • Full name
  • Email address used for purchase
  • Course name
  • Order number
  • Reason for refund request

Refund requests must be submitted to:

courses@tradesmanbc.ca

All requests will be reviewed, and we will respond within 3–5 business days.

Approved Refunds

If a refund request is approved:

  • The refund will be issued to the original payment method used at checkout.
  • Processing times may vary depending on your payment provider but typically take 5–10 business days.

Course Access After Refund

If a refund is issued, access to the course and all associated materials will be immediately revoked, including any certificates or progress records associated with the course.

Changes to This Policy

Tradesman Association of BC reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

Contact

If you have any questions about this policy, please contact us:

Tradesman Association of BC

Email: courses@tradesmanbc.ca